Get in touch

We’d love to hear from you.

Our customer care team are available Monday-Saturday 9am-6pm and happy to help. Call us on 01293 265 632 or email us using our contact form below.

FAQ's

Where can I purchase the Lily & Leo collection?

You can find your local small business or online stockist here.

How do I care for my Lily & Leo product?

Our products have been delicately crafted from the best luxury materials. Each item requires bespoke care and full guidance can be found on the pages below.

• Leather Flat Collar • Leather Flat Lead • Leather Rolled Collar • Leather Rolled Lead • Leather Whippet Collar • Leather Treat Pouch • Cashmere Jumper • Portuguese Stoneware Bowl • Nail & Claw Brush • Palm Pet Brush • Angled Pet Brush

If you require any further assistance, our customer care team are available Monday-Saturday 9am-6pm and happy to help. Call us on 01293 265 632 or email us using the contact form above.

Which size collar would be best for my companion?

For the perfect fit, measure your companion around the widest part of their neck and select the collar where this measurement fits most comfortably within our parameters. Always leave space for two or three of your fingers under the collar to ensure ample room. We recommend checking the fit of your companion’s collar daily.

If you require any further assistance, our customer care team are available Monday-Saturday 9am-6pm and happy to help. Call us on 01293 265 632 or email us using the contact form above.

How do I return a product?

We prioritise perfection and all pieces in our collection have been handcrafted with skill and love. No two items will be the same as with handcrafting, comes a unique and bespoke piece just for you.

The quality of our skilled artisans speaks for itself, and we are confident that you will love our collection as much as we do. Should you not be completely satisfied with the quality, fit or function of your item, please reach out to your retail partner who will be able to help resolve any queries.

Please note: items must be in pristine, unused or unworn condition to be eligible for a return. We do not accept returns for items that have been worn or damaged by our human or companion customers.